First of all, you need to check whether the drivers that you have are updated drivers and sometimes hardware can end up being on a shelf for months before it is sold, and usually by the time a user purchases the product, newer, more updated drivers would have been released since. This is especially so if there may have been crucial updates made on major operating systems.
Sometimes, the store attendant might be helpful enough to remind you to find updated drivers, especially if the product that you are buying has been on the market for more than a few months. You can do this by checking online on the HP website for the most updated drivers for your product model and serial number.
Downloading and installing the new drivers should be the first step you take to solving the problem. Usually, there is no problem with the hardware, but of course do not discount technical fault at all. Taking a software approach first is the fundamental start to solving your problem.
Secondly, there might be problem with hardware, and this could be the communication between the printer and the CPU. Whether it is a fire wire, USB or even the old printer port, you need to check the cable or even your connection ports on both your PC and the affected peripheral. A malfunction could result in the failure of the computer to read the status of the HP printer and it might tell you that the drivers are corrupted or missing.
Check the cable by running another piece of hardware through it and check the port by doing the same thing. If the port is the fault, then you need to switch to another one. Modern machines often give the end user more than one option to connect the equipment to the computer and this can be anything from USB, fire wire or even a wireless connection.
The third method you should be considering might be a reformat of your current computer and doing a clean install from there. In this day and age, with high capacity external drives, this is not a problem anymore as all crucial information can be transferred to these drives while the main OS files are formatted and reinstalled.
The process might take a longer time, but it eliminates possible internal system and registry conflicts that may be preventing you from properly installing your HP hardware. While there are plenty of cleaning and sweeper software out there, they might not do enough to weed out every possible problem there is.
As you can see, there are many possible routes you can take to troubleshoot this problem, hassle free and without much bother. Compatibility issues top the list when it comes to computer problems, and manufacturers often do not spare any effort to rectify these problems before they launch a product or software. But it is also unavoidable in a sense that there are so many configurations out there and hiccups can still occur no matter how many quality checks are conducted.
(Expert=Logan_Albright)
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